Foundation
For new agents who need job-ready basics fast.
₦15,000
Job Ready Customer Support Programme
Learn Customer Support. Practise the Work. Build Proof You Can Show.
Learn the foundations in 3 days, then work as a support agent in a live Shopify store and a live helpdesk (Freshdesk or Zoho Desk), with feedback on every reply.
The next cohort opens soon. Join the waitlist and we will send you the dates first.
Enrolment for the next cohort is open. Secure your place now.
Why this programme
Employers want agents who have already done the work.
You learn how good support works, then you practise it on realistic orders and tickets in the same kind of tools support teams use every day. You finish with feedback, case examples and proof you can show in an interview.
How the programme runs
Three phases, from theory to a live ticket queue.
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Phase 1 · 3 days
Theory foundation
Customer needs, communication and empathy, the REACH reply framework (Recognise, Explain ownership, Answer, Confirm, Hand off or close), ticket operations, triage, SLAs, CSAT and support metrics, troubleshooting, de-escalation, privacy and safe support, escalations and quality assurance. Ends with a theory assessment.
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Phase 2
Shopify e-commerce support
Trainees work as agents inside a live Shopify store: orders, payments, shipping, refunds, returns, exchanges and customer records.
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Phase 3
Helpdesk ticketing and omnichannel support
Trainees run a ticket queue in a live helpdesk (Freshdesk or Zoho Desk): ticket lifecycle, triage, SLA timers, escalations, knowledge base and canned responses, AI-assisted drafting with human review, and support across email, chat, WhatsApp and social channels.
Choose your track
Start where you are, go as far as you need.
Professional
For agents preparing for e-commerce or helpdesk roles. Adds quality review, a capstone and interview preparation.
Advanced
For agents moving towards senior agent or team lead roles. Adds software and SaaS support, quality reviewing, knowledge base writing, support metrics and supervised live contact.
Fees for these tracks depend on your goals and schedule. Message us on WhatsApp to discuss.
How you are assessed
Scored on every reply. Certified when you pass every gate.
Every reply is scored on an 8-point reply-quality scorecard. Each phase ends with a gate you must pass to move on, and you receive a certificate naming your track when you pass every gate.
What is included
Everything you need to practise, and proof to show for it.
Support Reply Playbook
The reply structures and phrasing you practise with, to keep after the programme.
Job-ready coursebook
The full theory foundation in one place, for study and revision.
Feedback on your replies
Scored, written feedback so you know exactly what to improve.
Portfolio case examples
Worked examples from your practice you can show to employers.
Interview examples
Real support scenarios to prepare for interview questions.
Live tools, not simulations
A live Shopify store and a live helpdesk (Freshdesk or Zoho Desk).
The programme does not guarantee employment.
From our trainees
What trainees say
TESTIMONIAL 1
TESTIMONIAL 2
TESTIMONIAL 3
TESTIMONIAL 4
TESTIMONIAL 5
Your instructor
Anaebo Edith Chinonye
Support trainer and helpdesk implementation consultant. 71 agents trained across four cohorts in live store and helpdesk environments. CCSS and CCSA certified.
Secure your place in the next cohort.Be first in line for the next cohort.
Enrol now to start with the next cohort.Join the waitlist and we will contact you with dates. Prefer to talk first? Message us on WhatsApp.